Customer Pick-Up Policy

Items will require pickup from the Location specified by astarparts.com. Unless otherwise specified, the Customer Pick-up hours are 10 AM to 2 PM local time Monday thru Friday.

 

The following rules and practices apply when using Customer Pick-up as the delivery method:

 

  1. Astarparts.com processes items in several locations in the US and Canada. Astarparts.com does not transfer Customer Pick-up items between locations.

 

  1. You are solely responsible for noting the pick-up location for a specific Customer Pick-up item prior to purchase.

 

  1. Following purchase, the system will automatically send an email to you with the address of the Pickup Location once payment has been verified and the item is ready for pick up. If you do not receive this email within 2 business days, please contact customersupport@astarparts.com. Please DO NOT attempt picking up your item until you have received the Customer Pick-up email.

 

  1. Astarparts.com will publish a Customer Pick-up S&H fee in the item listing and directly charge you for this Customer Pick-up S&H fee. This fee does not reflect any shipping costs but instead what Astarparts.com deems, in its sole discretion, as a fair and appropriate handling fee for the costs and value of the Customer Pick-up service.

 

  1. Astarparts.com will make items available for Customer Pick-up beginning with the second business day following the purchase and payment verification.

 

  1. We provide Customer Pick-up hours from 10:00 AM - 2:00 PM local time (Pick-up location local time), Monday - Friday (excluding holidays) unless otherwise stated for Appointment Only pick-ups. Holidays are State, Provincial and Federal Holidays applicable in the Pick-up location.

 

 

  1. Carrier arrangements are the responsibility of the buyer. All quotes and shipping cost must be gathered from the Carrier directly. Payment for shipping will be paid directly to the carrier by the customer and not Astarparts.com.

 

Freighted items will be shrink wrapped and banded to a standard 48x40 pallet. There may be a mandatory $50.00 fee for palletizing service, as well as additional charges for prepping items larger than a standard pallet.

 

We do not offer crating services at this time. An approximate weight for any item being shipped via common carrier will be 250 lbs unless otherwise specified in the listing.

 

The freight company chosen will need to know they cannot stack on top of this item as it will not be in a crate.

 

You must contact customersupport@astarparts.com us via email 48 hours prior to the pick-up date to allow time for your item to be prepared for shipment. We will need a completed BOL (Bill of Lading) before your item can be released. The PRE-PAID BOL must list the customer as the shipper c/o Astarparts.com. Please note Astarparts.com cannot be the shipper of record.

 

The BOL must also include the item number and item description. It is the responsibility of the customer to complete all paperwork needed for delivery. If there is damage to an item during shipment this must be taken up directly with the carrier. The address for each of our pick-up location is below.

 

  1. You must pick-up Customer Pick-up items within 7 business days of the sale date unless otherwise specified in the sale. IN THE EVENT THAT YOU FAIL TO PICK-UP AN ITEM WITHIN 7 BUSINESS DAYS OF THE PURCHASE DATE, YOU ACKNOWLEDGE AND AGREE TO POSSIBLE FORFEITURE OF BOTH FEES AND GOODS. For each Customer Pick-up purchase, you agree as follows: "For Customer Pick-up, I agree to bring valid government-issued photo ID and personally pick-up my purchase from the specified pick-up location, or alternatively, I agree to fill-out and sign a Customer Pick-up Release, allowing my designee to bring photo ID and pick-up my purchase. Further, I acknowledge that I have read and understood the Customer Pick-up Policy, and I specifically agree in the event that I fail to pick-up my purchase prior to 2pm, local time, on the 7th business following the sale date, astarparts.com possesses sole discretion of either shipping the item to me and charging my credit card or alternatively taking title to my purchase, free and clear without liability. I understand that in the latter case, if I forfeit my purchase, astarparts.com may dispatch my purchase as it sees fit, which includes but is not limited to re-listing for sale or disposing."

 

  1. As the Customer Pick-up fee covers the handling and warehousing costs for each item, pick-ups fees cannot be combined for multiple sales picked up at the same time in the same location. The Customer Pick-up fee applies to each individual sale.